Below are some helpful answers to some common travel-related questions that might come in handy when planning your trip. Please do not hesitate to contact us if you have any further questions.
Frequently Asked Questions
Below are some helpful answers to common questions from travel professionals planning to partner with ViettouristDMC.
If you don’t find what you’re looking for, please don’t hesitate to contact our team — we’ll be happy to assist you.
ViettouristDMC is a Destination Management Company (DMC) based in Vietnam, specializing in tailor-made travel experiences across Vietnam, Cambodia, Laos, and Thailand.
Founded in 1997, we offer authentic, sustainable, and community-based travel programs designed exclusively for international travel agencies and tour operators.
It’s easy! Simply click on “Become a Partner” and create your B2B account. Once registered, you’ll gain access to our partner portal, exclusive offers, detailed itineraries, and real-time support from our dedicated team.
We design and operate:
All programs are customizable according to your clients’ needs and preferences.
Yes. We collaborate only with carefully selected local partners in each province of Vietnam and every country in Southeast Asia.
Our network is community-based and committed to ethical and sustainable tourism, ensuring that every trip supports local people and preserves their culture.
100% Vietnamese-owned company with deep local knowledge
25+ years of experience in travel operations
Sustainable, ethical, and responsible tourism practices
Dedicated French- and English-speaking team
Competitive pricing and personalized service
Absolutely. We specialize in tailor-made programs. You can request itinerary changes, adjust hotels, add activities, or modify services — our team will handle everything for you quickly and efficiently.
As a ViettouristDMC partner, you’ll receive:
Simply log in to your partner account or contact us directly with your clients’ travel dates and preferences. Our experts will respond within 24 hours with a detailed, personalized quotation.
We operate across:
🇻🇳 Vietnam – from Hanoi to Ho Chi Minh City, Sapa, Ha Long Bay, Mekong Delta, and Con Dao
🇰🇭 Cambodia – Siem Reap, Phnom Penh, Tonle Sap, and coastal regions
🇱🇦 Laos – Luang Prabang, Vientiane, and northern mountain regions
🇹🇭 Thailand – Bangkok, Chiang Mai, Chiang Rai, Phuket, and Krabi
Email: [insert your contact email]
Website: [www.viettouristdmc.com]
Office: Ho Chi Minh City, Vietnam
For more information on the visas needed for our destinations, see the visa information pages for each country.
Please ensure that you have your passport, which is still valid for six months and contains at least two blank pages. If you book services with Viettourist, we offer you the approved visa letter. Please contact your travel advisor to obtain this free visa service once your booking is confirmed.
Complete and submit the booking form on our website, making sure to provide us with your email address and phone number. Upon receipt of your request, we will contact you to confirm the booking. Our policy is to respond to all requests within 24 hours.
Almost all of our excursions are daily departures. To make a reservation, you must submit a reservation form. Then we process the booking and get back to you within 24 hours.
You can book by email: inbound@viettourist.com.
Yes, of course, if you want to make a booking directly with the tour operator or travel agent, you will need to contact them directly. However, we are in a good position to make the offer, make the booking and arrange the trip as we are a local tour operator.
You will be notified by email (within 24 hours of placing your order) and we will do our best to suggest or book a similar hotel based on your preferences and our experience.
We cannot guarantee that bookings made within 3 working days (not including Sundays & public holidays) are prior to the departure date.
You can book up to 24 months in advance, but make sure you remember that you made the reservation. We charge 20% of the total rate is required upon confirmation of services requiring full payment 60 days prior to departure. You can expect to receive the bill as a reminder before your trip.
To complete a booking for someone else, simply type their name in place of yours for the guest’s name. Don’t forget to use your email address to receive your confirmation information.
Please inform us and the hotel immediately that changes or charges will depend on the hotel’s policy. We will do our best to offer you similar ground services.
Making a reservation online is easy and secure. All you have to do is fill out the secure booking form (SSL – 128bit), making sure to give us your email address. Upon receipt of your request, we will get back to you within 24 hours.
Upon receipt of your order, we will process the booking. All bookings will be tracked within 24 hours with emails to confirm your booking.
Once the service you have booked is confirmed, we will send you a confirmation email detailing all booking and pricing conditions. We invite you to make a printout of this coupon, keep it and present it if asked. Your voucher will be accompanied by a booking confirmation number. Make sure you have it on hand upon arrival or at the hotel.
Upon receipt of your request, you will receive the first acknowledgment of receipt to ensure that we give immediate attention to your request. Rest assured that your request is always our top priority. The full detailed proposal will be in your inbox no later than 24 hours or within 48 hours in the case of holidays or special events.
The fees below apply unless different conditions have been mentioned at the time of quotation/booking. Fees for partial/total cancellations made for tours with travel date from July 1, 2024:
Up to 45 days prior to arrival: the deposit is non-refundable and an administrative fee will be charged, plus cancellation fees applied by the relevant service providers, such as: hotels, trains, flight or boat companies… in accordance with their eventual cancellation policies.
From 44 to 30 days before the arrival date: a cancellation fee of 30% per group/booking plus cancellation fees applied by the relevant service providers, such as: hotels, trains and flight or boat companies… in accordance with their cancellation policies, if applicable.
Between 29 and 15 days before the arrival date: 50% cancellation fee per group/booking plus cancellation fees applied by the relevant service providers, such as: hotels, trains and flight or boat companies… in accordance with their cancellation policies, if applicable.
Between 14 and 7 days prior to arrival: 70% cancellation fee per group/booking plus cancellation fees applied by relevant service providers, such as hotels, trains, and flight or boat companies… in accordance with their cancellation policies, if applicable.
Less than 7 days before the arrival date, or no show: 100% fee per group/booking. Notes:
In the event of a refund, which we return to you in the same way as you paid us, any bank charges and/or deductions from any correspondent bank that may arise, will be credited to your account. All administrative and banking service fees will be forfeited in all cases of cancellation upon confirmation of the service.
Yes, we are a kid-friendly company and we have the following discounts:
Children under the age of 2 are free for ground transportation services.
+ Children from 2 to 6 years old: 50% of the adult price
+ Children from 7 to 11 years old: 75% of the adult price
+ Children from 12 years old: 100% adult price
Generally, children under the age of 12 stay free of charge in their parents’ room using existing bedding. Age requirements vary depending on hotel policy. The general policy regarding room and breakfast charges for children travelling with their parents or family is as follows:
Children over the age of 12: Any child this age is considered an adult by the travel industry. Normal charges apply for both room and breakfast.
Free baby cots are only available for children under 2 years old upon request.
The importance of safety to our customers is our biggest concern. We strive to provide secure transactions from your computer to our server. We use SSL and our site is secure for all transactions. Unfortunately, no transaction is 100% secure. We are committed to protecting you and your personal information and will continue to monitor security options in the future.
We have the utmost respect for your privacy and security. We never disclose any information to anyone without your consent.
We have the utmost respect for your privacy and security. We never disclose any information to anyone without your consent.
Yes, most of our departures are private or in small groups. Prices are based on 2 people for our regular tours.
We accept Visa and Master credit cards with a bank fee of 2.75% and AMEX with a bank fee of 4%.
Once we receive your credit card details, we will charge you a non-refundable deposit of USD 100 if the booking was made at least 60 days prior to the departure date. If the booking is made within 60 days before departure, we charge the full amount upon confirmation. Please note that we will only charge your credit card after you have provided a confirmed booking.
This normally depends on market conditions and currency fluctuations. During peak tourist season, conventions, fairs etc., prices are subject to change. However, once booked, the price of your hotel is fixed at the time of booking.
No. The rates displayed on the Viettourist website are only available through our Vietnam hotel and resort booking service. Hotel rates are up to 75% more expensive. Our online agents are able to assist you with alternative hotels in case of unavailability and with other travel requirements that individual hotels cannot. All bookings on Viettourist.com must be paid in advance upon receipt of confirmations from us. This is the only way to guarantee hotel occupancy and keep our prices low.
If you want to visit Vietnam, you might be wondering what the weather is like in different months. Well, it depends on where you go and what you want to do. Vietnam has a diverse climate, so there is no one-size-fits-all answer. But don’t worry, I’ll give you a general overview of what to expect in each month, based on the average weather patterns. You can also check out the holidays and events that happen in each month in Vietnam.
January
This is a good month to enjoy the dry and pleasant weather in most parts of Vietnam, except for the north. The north can get quite cold, especially in the morning and evening. You might need some warm clothes and jackets if you go to places like Sapa and Ha Giang. If you’re looking for some beach time, head to Phu Quoc, where the sun is always shining. Just be aware that Halong Bay can be foggy this month, so you might not see the best views.
February
The weather gets warmer in most of Vietnam, except for the north, which still feels chilly. This is a high season for tourism, so expect more crowds and higher prices. But it’s also a great time to experience the TET festival, which is the Vietnamese New Year. It’s a big celebration with lots of food, fireworks, and fun. Just keep in mind that many shops, museums, and restaurants are closed for about a week during TET.
March
This is one of the best months to visit Vietnam, as the weather is fantastic everywhere. You have more options for beach destinations, such as Mui Ne, Con Dao, and Nha Trang. Hoi An is also a lovely place to enjoy the beach and the old town. This is also a great time to visit Halong Bay, which should have clear blue skies and no fog.
April
Like March, April is another great month to visit Vietnam, with amazing weather everywhere. This is also a high season for tourism, so be prepared for more crowds and higher prices.
May
The weather gets hotter in May, but it’s still a good time to visit Vietnam before the rainy season starts. You might get some rain in the north and south by the end of the month, but nothing too serious. You can also take advantage of the lower prices after the high season.
June
You might get some rain in the north and south of Vietnam, but it’s usually not too bad. You can still enjoy the sunny days in Hanoi, Mai Chau, and Halong Bay. The best place to be is in central Vietnam, where the weather is still dry and sunny. You can relax on the beaches of Lang Co and Hoi An, or explore the countryside and culture. This is also a good time to travel before the school holidays start next month.
July
Central Vietnam is still the best place to be in July, with lots of sunshine and little rain. The rest of Vietnam might have some showers, but they won’t ruin your fun.
August
Central Vietnam is still a good place to visit in August, although you might get some more rain by the end of the month. The rest of Vietnam might also have some rain, but it’s not too bad. You can also enjoy some discounts on flights and hotels during the low season.
September
This is a good month to catch the last sun on the central coast of Vietnam before it gets too rainy. The north and south are usually very wet this month, but you can still find some bargains on hotels.
October
The weather gets better in the north of Vietnam in October, and this is a great time to visit places like Sapa or Ha Giang. You can admire the stunning scenery of rice terraces, valleys, and mountains that change color with the seasons. You can also hike, bike, or stay with the local people who live there. This is not a good month for beach lovers, but Vietnam has so much more to offer than just beaches. And traveling in October means you avoid the crowds.
November
The high season starts again in November, as many people come to Vietnam for the cooler winter months in the north. By the end of the month, most of Vietnam is hot and dry again, except for the central region, which might have some rain.
December
There is still a chance of rain in the central part of Vietnam in December; however, most of Vietnam is hot and dry again. The beach season starts again on Phu Quoc island. You should book early for Christmas time, as it can get very busy.
